2 - 5 years
0 Lacs
Posted:1 month ago|
Platform:
On-site
Full Time
Serve as the first point of contact for end-users via phone, email, or chat.
Troubleshoot hardware, software, and network-related issues.
Escalate unresolved issues to higher support levels as needed.
Log, track, and manage incidents in the ticketing system.
Provide remote support and guidance to users.
Ensure adherence to SLAs and maintain high customer satisfaction.
13 years of experience in IT Service Desk or Technical Support (L1).
Strong knowledge of Windows OS, MS Office, email configuration, and basic networking.
Good communication skills in English (verbal and written).
IT certifications (A+, N+, ITIL, Microsoft, etc.) are an added advantage.
Immediate joiners preferred.
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
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0.00011 - 0.00012 Lacs P.A.
0.00011 - 0.00012 Lacs P.A.
