Service Desk-German Speaking C1 Level

As a skilled Service Desk Analyst with C1 level proficiency in German at Infotel India, you will play a crucial role in providing exemplary L1, L2, and L3 support to our diverse clientele of German-speaking users. Your primary responsibilities will include: - Serve as the main point of contact for German-speaking clients, offering top-notch technical support across all levels. - Diagnose and analyze technical issues, determining appropriate solutions or escalations as needed. - Log client inquiries in ticketing systems, monitor progress, and ensure timely resolution. - Conduct training sessions for users on IT tools and applications to enhance effective usage. - Collaborate with cross-functional teams to address complex technical challenges and enhance support processes. - Contribute to the development and maintenance of support documentation and knowledge bases. Qualifications required for this role include: - Fluent in German (C1 level) and English, with excellent written and verbal communication skills in both languages. - Previous experience in a Service Desk role providing L1, L2, and L3 support. - Strong analytical and problem-solving skills, with the ability to perform under pressure. - Familiarity with IT service management systems and ticketing software. - Understanding of networking, servers, and general IT infrastructure. - Excellent organizational skills and the ability to multitask efficiently. - Customer-focused mindset with a dedication to service excellence. - Capable of working both independently and collaboratively within a team. Join Infotel UK to be part of a dynamic team committed to delivering superior IT support to valued clients! Additionally, Infotel UK offers the following benefits to its employees: - Family Leave (Maternity, Paternity) - Training & Development opportunities - Life Insurance coverage (Basic, Voluntary & AD&D) - Paid Time Off for vacation, sick leave, and public holidays The work environment at Infotel UK is stimulating, creative, open, informal, and fosters teamwork, mutual trust, and fairness for all. Our unique culture encourages open dialogue, candid feedback, and enduring relationships. We prioritize treating each other with dignity and respect, valuing human beings first and professionals second.,