Service Desk (Freshers Hyderabad only)

GiGa-Ops Global Solutions is dedicated to delivering top-tier IT services and support in a rapidly evolving technological landscape. Our mission is to empower businesses by providing innovative solutions and unparalleled customer service. We pride ourselves on nurturing a collaborative culture that values growth, innovation, and excellence. As a company, we are committed to fostering a diverse and inclusive environment where every team member can thrive.

• Provide first-level support to end-users experiencing technical issues.


• Respond to support requests via phone, email, and chat in a timely manner.


• Diagnose and troubleshoot hardware and software problems.


• Document all support interactions and update customer information accurately.


• Escalate complex issues to the appropriate technical team as needed.


• Assist in the setup and configuration of new equipment.


• Train users on basic software applications and troubleshooting techniques.


• Monitor and manage ticketing system to ensure timely resolution.


• Participate in team meetings to discuss ongoing support tasks and project updates.


• Maintain a positive attitude while handling customer inquiries and complaints.


• Follow up with users to ensure their technical issues have been resolved satisfactorily.


• Stay updated on company products and services to provide accurate information to users.


• Contribute to creating and updating knowledge base articles.


• Participate in special projects to improve service desk efficiency.


• Assist colleagues with technical support issues when required.

• Recent graduates or final-year students in IT or related fields.


• Strong interest in a career in IT support or service desk roles.


• Excellent verbal and written communication skills.


• Basic understanding of operating systems (Windows, MacOS, Linux).


• Familiarity with networking concepts and troubleshooting.


• Ability to work in a fast-paced environment.


• Demonstrated problem-solving ability.


• Strong attention to detail and organizational skills.


• Aptitude for learning new technologies quickly.


• Ability to work both independently and as part of a team.


• Willingness to take ownership of user issues from start to finish.


• Positive attitude and professional demeanor.


• Experience in customer service is a plus but not required.


• Availability to work on-site in Hyderabad.


• Must possess a proactive approach towards work.


• Flexibility to adapt to changing business needs.