Service Desk English with language

3 - 8 years

5 - 10 Lacs

pune chennai mumbai (all areas)

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Who can join in 10 days only please dont send 1 month 2 month notice period

Immediate Joiners only with in 15 days should be available to join.

Service Desk English + Turkish

OR

SERVICE DESK Eng+ Mandarin

OR

SERVICE DESK Eng+ Thai

OR

SERVICE DESK Eng + Malay

OR

SERVICE DESK Eng+ Spanish

OR

SERVICE DESK Eng+ Italian

OR

SERVICE DESK Eng + Portuguese

OR

SERVICE DESK Eng + German

Roles and Responsibities

The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails

L1 Technical Support

Handling all the Inbound calls chat and emails in service desk

Manage tickets that L1 engineers need assistance

Handling Basic L1 queries from end users

Correctly logging incidents and faults categorizing and prioritizing them in line with team procedures

Diagnose and quickly resolve a wide range of Windows applications issues

Good troubleshooting knowledge on internet and VPN issues

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