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Service Desk Engineer_ Who Can Join Immediately_ Bengaluru

Service Desk Engineer_ Who Can Join Immediately_ Bengaluru

CIEL HR

1 - 3 years

2 - 4 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Ticketing Tools Hardware Support RAM Excellent Communication In English Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Service Desk Engineer Experience: 1-2 Years Relevant Experience : 1.5+ Years Notice Period: Immediate Joiners Only Job Location: Bengaluru Role & responsibilities Service Desk Coordinator will be tasked with assisting Users remotely through multiple channels like phone, e-mail, chat or in-person. Answer, evaluate, and prioritize incoming requests for assistance from users experiencing technical problems. To be the first point of contact for User and create, assign and respond to queries on ticket status. To be available at work as per the schedule posted To share daily dash after their shift To follow the process guidelines, work within the technical trainings provided If any projects are given to complete it within the timeframe committed Provide pricing quotes for items and prepare orders with suppliers. Assist with preparing help desk SOPs; rules and procedures. Update all the activity on the ticket Responsible for managing all the IT assets and software technically and rectifying the issues reported by users. Maintain asset databases to ensure proper location tracking. Activities include asset tagging, documentation, and database management Establish and maintain vendor relationships Delivery Projects and Team Management Handling the IT Asset (Configuration, Request, Problem, and Availability) Management. Handling stores and stores activity efficiently Attending the User issues and assigning them to the right Engineers and updating the same in the helpdesk tool. Reach us:If you are interested in this position and meet the above qualifications, please reach out to me directly at swati@cielhr.com and share your updated resume highlighting your relevant experience.

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Service Desk Engineer_ Who Can Join Immediately_ Bengaluru