Service Desk Engineer - Thane - Work from Office

Nityo Infotech

1 - 3 years

3 Lacs

thane

Posted:2 weeks ago| Platform:

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Skills Required

service desk service desk management it service desk ticketing tools technical helpdesk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Act as the first line of support for IT-related issues via phone, email, or ticketing system.
Perform remote troubleshooting using diagnostic techniques and targeted questions.
Escalate unresolved issues to higher-level support teams.
Maintain accurate records of issues and resolutions in the service desk system.
Provide timely updates to users on the status of their requests.
Assist in the setup and configuration of hardware and software.
Monitor and maintain IT systems and networks.
Identify and suggest improvements to service desk processes and tools.

Required Skills & Qualifications:

Proven experience in a help desk or technical support role.
Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications.
Familiarity with ITSM tools (e.g., Summit, ServiceNow etc).
Excellent communication and interpersonal skills.
Ability to diagnose and resolve basic technical issues.
Customer-focused with a calm and professional demeanour.
Bachelors degree in computer science, Information Technology, or related field (preferred).
ITIL Foundation certification (will be advantage).

Basic knowledge of Active directory

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