Service Desk Engineer

Looking for an immediate joiner.

Location - Chennai

Work Mode- Work From Office

Notice Period - Immediate joiner

Role & responsibilities

Position Overview:
We are seeking a skilled IT Service Desk Agent to join our IT team and provide technical support to Covenant staff. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Serve as the first point of contact for all IT-related issues and requests from hospital staff.
  
• Provide technical support and troubleshooting assistance for hardware, software, and network-related problems.
  
• Respond to service desk tickets in a timely manner, ensuring that all issues are resolved promptly and effectively.
  
• Perform remote diagnostics and troubleshooting to resolve technical issues.
  
• Escalate complex problems to the appropriate IT teams for further investigation and resolution.
  
• Install, configure, and maintain hardware and software systems as needed.
  
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
  
• Assist with IT projects and initiatives as assigned by the IT management team.
  
• Adhere to IT security policies and procedures to ensure the confidentiality and integrity of hospital data.
  

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  
• 2+ years of experience in a technical support role, preferably in a healthcare environment.
  
• Strong knowledge of IT systems, including Windows operating systems, Microsoft Office Suite, and networking technologies.
  
• Good understanding of Incident, Problem & Change management.
  
• Experience with service desk ticketing systems (e.g., ServiceNow, Remedy) preferred.
  
• Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical users.
  
• Strong problem-solving skills and the ability to work independently with minimal supervision.
  
• Customer-focused mindset with a commitment to delivering high-quality service to hospital staff.
  
• IT certifications such as ITIL, CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus.

Preferred candidate profile