Service Desk

Cognizant

0 - 4 years

2 - 4 Lacs

calcutta

Posted:12 hours ago| Platform: GlassDoor logo

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Skills Required

service excel support analyze data reports compliance development training

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk MS Excel and Service Desk - UAM. A background in Telecom is a plus. This role requires working from the office during night shifts. Proficiency in English is essential for effective communication.

Responsibilities

Provide technical support and assistance to users via the service desk ensuring timely resolution of issues.
Utilize MS Excel to analyze data and generate reports that support decision-making processes.
Manage user access and permissions through Service Desk
UAM ensuring compliance with company policies.
Collaborate with team members to identify and implement process improvements that enhance service delivery.
Monitor system performance and troubleshoot issues to maintain optimal functionality.
Document and maintain records of technical issues and resolutions for future reference.
Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions.
Assist in the development and implementation of training materials for end-users.
Participate in team meetings to discuss ongoing projects and share insights.
Support the telecom domain by applying relevant knowledge and skills to specific tasks.
Ensure adherence to company standards and procedures in all technical operations.
Contribute to the companys mission by providing reliable and efficient technical support.
Enhance customer satisfaction by delivering high-quality service and support.

It's a Service Desk, Voice Process, L1 support role including night shift

they've to be open for shifts

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