Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Lancesoft
>
Service Desk Associate

Service Desk Associate

Lancesoft

0 - 1 years

0 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

Desktop Support Software Installation Hardware Troubleshooting Hardware Configuration Network Troubleshooting Hardware Installation

Work Mode

Work from Office

Job Type

Internship

Job Description

Key Skills and Competencies: Excellent verbal and written communication skills in English (Mandatory). Basic understanding of: Operating systems (Windows/Mac) Common software applications Hardware troubleshooting (desktop/laptop) Active Directory and user account handling Strong knowledge of Microsoft Office tools (Outlook, Word, Excel, etc.). Good problem-solving and decision-making skills. Ability to multitask in a fast-paced environment. Good listening skills and customer empathy. Strong interpersonal skills and team collaboration abilities. Key Responsibilities: Provide first-level support for password resets and account unlocks via voice and ticketing platforms. Accurately log all interactions, issues, and resolutions in the ticketing system. Follow defined processes and knowledge base to resolve requests or escalate appropriately. Ensure customer issues are resolved efficiently with minimal turnaround time and maximum customer satisfaction. Maintain professional communication and a customer-first attitude throughout all interactions.

More Jobs at Lancesoft

Java Full Stack Developer - Angular / React

Chennai, Bengaluru, Hyderabad

5 - 10 yrs

INR 15 - 30 Lacs

GCP Cloud DevOps Engineer

Pune, Hyderabad

6 - 10 yrs

INR 15 - 30 Lacs

Service Desk Associate

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Java Full Stack Developer Angular + Reac

Hyderabad, Pune, Bengaluru

6 - 11 yrs

INR 6 - 15 Lacs

Team Lead

Vadodara

4 - 9 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Lancesoft

IT Services and IT Consulting

Herndon Virginia

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Service Desk Associate