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Cover More Group
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Service Desk Analyst-L1

Service Desk Analyst-L1

Cover More Group

5 - 10 years

7 - 12 Lacs

mumbai

Posted:None| Platform:

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Skills Required

claims networking service desk diversity and inclusion active directory incident management customer service windows adobe remote support

Work Mode

Work from Office

Job Type

Full Time

Job Description

So, what s the job

You ll provide exceptional customer service to internal and external customers within company guidelines.

You ll make use of customer insights to provide direction for business initiatives

You ll ensure best practice customer initiatives are adopted and applied

You ll provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations and SLA s

You ll ensure all confidential information is handled in accordance with company and partner protocols and procedures

You ll ensure high levels of customer relationship management are maintained

You ll Ensure all contact and interactions are of the highest standards (written/phone/face to face), communicating clearly and appropriately to all stakeholders

You ll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group

You ll ensure all communication is in line with the delivery of our Brand Promise to all stakeholders

And what are we looking for

You ll have either relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) or proven experience in a Service Desk / Operations is preferred

You ll Minimum 5 years of experience with or an understanding of Windows Operating Systems, Active Directory + Azure Directory, Exchange + M365 Solution, AWS + AWS Workspace, Networking principles, Critical Incident Management

You ll be working with remote support tools in a 24*7 set up

You ll be using ticket management systems such as ServiceNow, JIRA.

You ll use Desktop applications such as Adobe Reader, Microsoft Office etc.

You ll have good to know about PS Scripts,

You ll show Active interest in developing your own technical ability

Self-reliant and able to research own solutions

Good communication both verbal and written

Flexible and willing to assist with team tasks

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