Service Desk Analyst | Freshers only

0 years

3 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

** ONLY FRESHER CAN APPLY **

Location hiring for : Chennai & Coimbatore

Experience : Freshers only

Education : Graduate

Shifts : Rotational ( Includes Night shift ) | One way transport provided

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Requirement

  • Looking for graduate freshers only
  • Should be comfortable working in all shifts & from office
  • Should have good technical & excellent English communication skills.

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Job Role :

  • As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
  • Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
  • Identify and escalate tickets requiring urgent attention and action
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool
  • Deal with and resolve helpdesk requests

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Information Technology & Services

Bengaluru

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