Service Desk Analyst

As an IT Service Desk Analyst at Arrow Electronics, you will play a crucial role in providing customer support by assisting end users with technical issues and escalating more complex problems to specialized IT support. Your responsibilities will include: - Providing remote support through various channels like phone, screen sharing, live chat, and email - Utilizing your minimum of 3 years of experience in a global service delivery team - Demonstrating a solid understanding of IT service standards, customer satisfaction metrics, and call closure norms - Possessing excellent written and verbal communication skills - Navigating sensitive situations with tact and diplomacy - Evaluating alternative solutions based on factual information - Exposure to an Oracle ERP environment is advantageous - Voice support experience in a global setting is a requirement Arrow Electronics, Inc. is a Fortune 109 company dedicated to driving innovation and offering technology solutions to top manufacturers and service providers. With a sales record of USD $33.11 billion in 2023, Arrow is committed to democratizing technology access. If you are seeking to contribute to a forward-thinking organization, this position at Arrow Electronics might be the perfect match for you. The role requires willingness to work in a 24/7 environment and night shifts. Arrow Electronics provides training, professional development, performance coaching, and a supportive team environment. As part of a thriving company, you will have opportunities for community involvement and receive lucrative night shift allowances. This full-time position is based in Pune, India (Solitaire Building) within the Information Technology category. To learn more about Arrow Electronics and available opportunities, visit www.arrow.com. Join us in shaping the future with innovative technologies and bridging the gap between possibility and practicality. Explore our strategic direction at https://www.fiveyearsout.com/.,