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Tata Consultancy Services
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Service Desk Agent

Service Desk Agent

Tata Consultancy Services

0 years

|

0 Lacs

chennai tamil nadu india

Posted:15 hours ago| Platform:

Apply

Skills Required

service multilingual chat portal software network support provisioning management escalation communication documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Provide
24*5 multilingual IT support
(via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway)
Handle
incidents and service requests
related to hardware, software, M365, printing, and network access.
Support
user provisioning, password resets, group management, and account unlocks
across Active Directory and Microsoft 365.
Ensure all issues are logged and resolved within
defined SLAs
using tools like
ServiceNow
.
Perform
first-call resolution
or timely escalation to L2/L3 teams.
Maintain
high customer satisfaction
, professional communication, and structured updates during incident lifecycle.
Participate in
shift operations
, team huddles, and continuous service improvements (CSIs).
Adhere to
knowledge articles and SOPs
, raise documentation gaps in QA/KM.

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Tata Consultancy Services

Information Technology and Consulting

Thane

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