Service Delivery Ops Team Lead

As a Service Delivery Ops Team Lead at Accenture, you will be responsible for overseeing a team to ensure timely delivery of work products with improved quality. Your role will involve client-facing interactions, written and verbal communication skills, and the ability to work independently or with minimal supervision. You will be accountable for various tasks such as allocation, reconciliation, and reporting. Additionally, you will need to demonstrate high levels of critical thinking and independent decision-making. Your responsibilities will include managing team members effectively, resolving disputes, and providing business advisory services. You will be expected to proactively address critical issues during operations, monitor control efficacy to minimize risks, and communicate production updates to management in a timely manner. Your role will also involve analyzing data, identifying trends, and providing insightful recommendations for business improvements. To excel in this role, you should possess excellent written and verbal communication skills, strong governance abilities, and the capacity to provide financial advice to key stakeholders. Experience in fraud risk management, automation identification, and process reengineering will be beneficial. Moreover, your proactive approach, attention to detail, and strategic thinking will be key in managing risks and driving revenue generation. As a team lead, you will be required to manage small teams, collaborate with various stakeholders, and contribute to the strategic direction set by senior management. Your decisions and actions will directly impact the team's performance and overall objectives. Being adept at problem-solving, decision-making, and analytical skills will be essential in successfully fulfilling your responsibilities. Please note that this role may involve working in rotational shifts and preference may be given to candidates with a Commerce background. Your ability to create a process framework, lead business development efforts, and mentor team members for growth and promotion will be crucial for success in this role. Your role will encompass a wide range of responsibilities, from team management to strategic planning, making it a dynamic and challenging opportunity for individuals with the right skills and mindset.,