2 Strong Governance Jobs

As a Service Delivery Ops Team Lead at Accenture, you will be responsible for overseeing a team to ensure timely delivery of work products with improved quality. Your role will involve client-facing interactions, written and verbal communication skills, and the ability to work independently or with minimal supervision. You will be accountable for various tasks such as allocation, reconciliation, and reporting. Additionally, you will need to demonstrate high levels of critical thinking and independent decision-making. Your responsibilities will include managing team members effectively, resolving disputes, and providing business advisory services. You will be expected to proactively address critical issues during operations, monitor control efficacy to minimize risks, and communicate production updates to management in a timely manner. Your role will also involve analyzing data, identifying trends, and providing insightful recommendations for business improvements. To excel in this role, you should possess excellent written and verbal communication skills, strong governance abilities, and the capacity to provide financial advice to key stakeholders. Experience in fraud risk management, automation identification, and process reengineering will be beneficial. Moreover, your proactive approach, attention to detail, and strategic thinking will be key in managing risks and driving revenue generation. As a team lead, you will be required to manage small teams, collaborate with various stakeholders, and contribute to the strategic direction set by senior management. Your decisions and actions will directly impact the team's performance and overall objectives. Being adept at problem-solving, decision-making, and analytical skills will be essential in successfully fulfilling your responsibilities. Please note that this role may involve working in rotational shifts and preference may be given to candidates with a Commerce background. Your ability to create a process framework, lead business development efforts, and mentor team members for growth and promotion will be crucial for success in this role. Your role will encompass a wide range of responsibilities, from team management to strategic planning, making it a dynamic and challenging opportunity for individuals with the right skills and mindset.,

JOB PURPOSE To drive Non-Aero revenues through digital marketing and partnerships. Execute the online marketing calendar through effective digital consumer marketing programs and alliances / partnerships with online sites ( like Makemytrip, Yatra etc ) , tourism companies and governmental tourism arms and to monetize the DIAL website through effective web contracts. He/she will be accountable for driving Aero Related services business and special projects, lead team for revenue enhancement, new business streams/ opportunities, managing the accounts, contracts, and relationships with the concessionaires operating the Aviation ancillary businesses at IGI Airport, including Ground Handling, Line Maintenance, In-Flight Kitchen, Fuel Farm, etc. He / she will also be responsible for all policy advocacy related matters for these businesses. ORGANISATION CHART KEY ACCOUNTABILITIES Commercial planning and drive process for appointment of Concessionaires for aviation Ancillary businesses/ Opportunities as per requirement Creation of Business Case, RFP Key Terms and Conditions Drive RFP Process for appointment of agencies - Creation of RFP documents, Release of RFP, Evaluation process, Contract structuring, award of contract, etc. Accountability of overall aviation ancillary businesses at IGI Airport, Delhi Keep track of policies / regulatory provisions related to Ground Handling, In-Flight Kitchen, Fuel Farm, etc. Support DIAL through notes / letters / drafts on issues pertaining to these ancillary businesses. Responsible for all concession contracts in aviation ancillary businesses Drive and ensure Contract provisions adherence/compliances through systematic timely tracking and institutionalizing monitoring framework. Monitor implementation of concession contracts in terms of ensuring SLA compliance, invoicing, periodic investments by concessionaires in line with concession agreements etc. Ensure Regular Revenue Audits, strong governance and plugging any Revenue leakage/ gaps. Develop and ensure strong Stakeholders bonding and commitment to Revenue growth while maintaining operational efficiencies Strategic Planning and Revenue growth from Aviation ancillary businesses Explore avenues for growth of Revenue from these aviation ancillary businesses Keep track of industry benchmarks / advancements in these businesses and engage with concessionaires to encourage them for such advancements Drive strategic business agenda with concessionaires SOP for managing these businesses Drive SOPs for managing these businesses in terms of contract monitoring / implementation Engage with other departments/ peers/ HODs to lead project activities for these businesses Drive Action planning and aligning other DIAL departments for implementation of projects / constructions etc. for these businesses Team Development and Engagement Guiding, developing, and mentoring the team members reporting to this position EDUCATION QUALIFICATIONS MBA from a premier reputed institute Candidate should possess excellent communication skills both verbal and written. He/she should be clear and effective in communicating his/her ideas or thoughts. Candidate should be adept at business planning, project management and Analytics Candidate should have strong interpersonal skills to work with internal and external stakeholders. RELEVANT EXPERIENCE 12 15 years of overall professional experience Experience in airport sector will be preferred Experience of having managed or having worked in aviation ancillary business will be preferred. COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence