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Accenture
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Service Delivery Ops Team Lead

Service Delivery Ops Team Lead

Accenture

7 - 11 years

4 - 8 Lacs

chennai

Posted:4 days ago| Platform:

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Skills Required

fraud investigation fraud management fraud chargeback fraud detection aml project management data analytics service operations anti money laundering team management customer service card operations conflict management kyc service delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: AML fraud mgmt.

Financial Crime & Fraud Management

Designation: Service Delivery Ops Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.

What are we looking for? Written and verbal communicationIn-depth knowledge about Fraud investigation, Fraud Detection, Dispute, Chargebacks.Advanced Proficiency required in English Language for comprehension (B2 EN prerequisite)Analyzing risk events or alerts from the perspective of Fraud Investigation and Card Testing, anti-money laundering, terrorist financing and KYCKnowledge of regulations like banking secrecy act, USA Patriot Act, Truth in Lending Act and knowledge of Banking regulations (Reg Z)5+ years minimum experience in working in Fraud Investigation, Fraud Detection, Chargebacks & DisputesMinimum 2 years of experience leading Enterprise Fraud OperationsPrior experience of managing pilot card operations would be an added advantageProficiency in multitasking and managing multiple chat conversations simultaneously.Strong sense of responsibility and accountability for providing top-notch customer experiences.Provide clear and actionable recommendations to enhance both user experience and complianceFraud Risk ManagementExcellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Demonstrated ability to work independently and make complex investigation decisionsAbility to establish strong client relationshipExcellent problem-solving skills and demonstrated ability to analyze problems logically and make rational data driven decisionsSelf-disciplined, diligent, proactive and detail oriented.Preferred experience in customer handling, end-user interactions through chats, emails, etcAvailability to work flexible hours, including evenings, weekends, and holidays.People and Conflict Management skill with data analytics skillClient and Internal stake holder management

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation

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Service Delivery Ops Team Lead