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Accenture in India
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Service Delivery Ops Senior Analyst

Service Delivery Ops Senior Analyst

Accenture in India

7 - 11 years

0 Lacs

navi mumbai maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

talent development knowledge management critical thinking problem management html5 css3 javascript xml mobile application development scorm javascript libraries sharepoint architect written verbal communication software quality assurance practices ms power platform automations

Work Mode

On-site

Job Type

Full Time

Job Description

You will be joining Accenture as a Service Delivery Ops Senior Analyst, a global professional services company known for its expertise in digital, cloud, and security services. With over 40 industries under our belt, we provide Strategy and Consulting, Technology, and Operations services to clients in more than 120 countries. As part of a team dedicated to Learning Experience Design & Development, your role as a Technical Architect involves supporting the creation and delivery of training solutions for external clients. Your responsibilities will include engaging in Talent Development-Architect Knowledge Management (KM), which focuses on capturing, organizing, and disseminating an organization's intellectual assets to enhance decision-making, innovation, and collaborative problem-solving. To excel in this role, you should possess strong written and verbal communication skills, along with a background in Information Technology, Computer Science, Physics, or Mathematics, coupled with at least 7 years of experience in the learning industry. As a Technical Architect, you will need to showcase critical thinking and problem-solving abilities while working within a small team to develop web or app-based solutions using various authoring tools and development languages. You must have a comprehensive understanding of tools such as Articulate 360, Lectora, Captivate, Flow 2, GOMO, HTML5, CSS3, JavaScript, and XML. Additionally, experience in mobile platform development, software quality assurance practices, and documentation creation are essential. Furthermore, you will be expected to have familiarity with SCORM standards, JavaScript libraries, MS Power Platform, SharePoint technology, and automation within the learning domain. Your role will involve translating business requirements into product offerings, conducting integration testing, creating job aids, and onboarding the content development team on tools and processes. Collaboration with the instructional design and media teams is crucial for providing tailored solutions, while staying updated on new technical solutions aligned with client needs and company strategy. In summary, your role as a Technical Architect at Accenture will require you to leverage your technical expertise to support the Learning Experience Design & Development team in delivering innovative training solutions to external clients, contributing to the growth and success of the organization.,

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Service Delivery Ops Senior Analyst