Service Delivery Ops Associate Manager

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 12+ Years What would you do? "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for? """- Project & Program Management Six Sigma and/or delivery excellence industry practices or programs Thought leadership Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills""""- Project & Program Management Six Sigma and/or delivery excellence industry practices or programs Thought leadership Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills Commitment to quality Negotiation skills""""ERP Skills: Salesforce, SAP (S4 Hana)Optional:Certified Black belt Six Sigma, PMPi certification or experienceAdditional ERP skills (preferred):Varisense, Anaplan, Calidus""" Roles and Responsibilities: """Incentives and Rebates Operations Manager responsible for overseeing the entire process of managing customer incentive and rebate programs, including data collection, calculation, validation, and payment processing, ensuring accuracy, compliance, and timely payouts while identifying opportunities for process improvement and optimization within the teamKey Responsibilities:Program Management:Manage the full lifecycle of incentive and rebate programs, from program design and implementation to ongoing monitoring and reporting. Collaborate with sales, marketing, and finance teams to develop program rules, eligibility criteria, and payout structures. Ensure compliance with all relevant regulations and internal policies regarding incentive and rebate programs. Quota and Territory assignment:Manage the full lifeycle of Quota management which includes quota planning, quota assignment, quota adjustments, relief and attainment.Collaborate with Sales team for setting the correct quota by seller, product, territory and customer segments.Partner with Sales, Sales Excellence, Compliance and corporate teams for efficient and effective quota setup.Monitor the sales leads and partners performance against that set quota and drive them to achieve results basis the aligned quota.Data analysis and reporting of the sellers and partners peformance against the set quota. Provide visibility to the sales leadership for decision makingRebate Calculation and Processing:Lead the team in accurately calculating rebates based on established program rules and customer agreements. Utilize specialized rebate management software to streamline calculations and payment processing. Review and approve rebate payments, addressing any discrepancies or issues before final payout. Team Leadership:Supervise a team of rebate processors, assigning tasks, providing training, and ensuring efficient workflow. Monitor individual performance and provide feedback to team members. Foster a culture of accuracy, compliance, and timely processing within the team. Reporting and Analysis:Generate comprehensive reports on rebate program performance, including sales trends, rebate payouts, and ROI analysis. Identify areas for improvement and implement process changes to optimize program effectiveness. Provide insights and recommendations to stakeholders on program strategy and adjustments based on data analysis. Customer Interaction:Respond to customer inquiries regarding rebate program details, eligibility, and payment status. Qualification Any Graduation