Service Delivery Ops Associate Manager

Job Description

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.Willing to work in flexible shifts & in weekendsVersant score should be 62Passing the psychometric test a mustWork from Office - MandatoryMulti-cultural awareness. What are we looking for 12+ years of overall HR experiece10 +years of Extensive and demonstrable experience Comp & Benefits/ER/GM/Performance management experience; experience preferably on a Cloud ERP.9+ years of team handling Proven track record of leading HR Operations team. Process transition knowledgeGood organizational, prioritization and multi-tasking skills in order to deliver to deadlines English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyAdvanced leadership and coaching skillsProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)Strong MS Office and Excel skills Resilience and ability to work under pressureClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.WillingHR Domain certificationBachelors degree (Any discipline) Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation