Service Delivery Operations Associate Manager

Skill required: Insurance Services - Business Intelligence (BI) Reporting Tools

Designation: Service Delivery Operations Associate Manager

Qualifications:BTech

Years of Experience:10 to 14 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do "EducationHigher education in the field of engineering, technologies, science, business, or other related fields.Working experience10+ years prior experience in a Engineering/Developer role within Business Process Outsourcing (BPO) environment with responsibility for BI tool development, maintenance, process analysis in support of process migrations and / or improvements. Language skillsExcellent English and recommended proficiency in a second EU language."

What are we looking for "We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Business Intelligence (BI) Reporting refers to the process of collecting, processing, & presenting business data to help organizations make informed decisions. It involves using software & tools to transform raw data into meaningful insights through reports, dashboards, & visualizations."
Roles and Responsibilities: "Manage all aspects of accessing, manipulating, and analyzing data for the client. Lead and guide a team of software engineers and analysts.Develop, maintain and enhance interactive dashboards using Business Intelligence and Reporting tools (e.g., Cognos, Power BI, Tableau, Qlikview).Design, develop and implement critical reporting and automation solutions.Establish relationships with Business Leadership and create mutual understanding of overall parameters and goals for common process. Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow for greater efficiencies in meeting goals. Communicate frequently and effectively with local and global stakeholders to ensure analytics and reporting needs are met; generate ideas for using data to enhance decision making. Coordinate with local functional leads to track, maintain, report, and improve operational metrics. Ensure accuracy and appropriateness of data.Serve across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives. Present complex analytics results to management (verbal, written, or charts formally and informally) in a clear fashion.Understand the available data sources and uses/limitations/required improvements of this data so that required analytics are performed as efficiently/accurately as possible.Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies. Participate in strategic planning efforts, ensuring that process, application, and data architectures are appropriately aligned with business strategy and architecture.Instruct other staff as necessary to ensure data is captured appropriately.Utilize key performance indicators for measuring operational cost-drivers and identify opportunities, improvement, operating design, automation, etc. Serve as a local point of contact for metrics related to process re-engineering initiatives. Provide governance and ensure standardization is maintained relative to a common operating model.Serve the clients and employees of the delivery center in accordance with the established standards for work, incl. meets the requirements of all internal instructions, connected to the level and quality of the service. Ensure consistency, accuracy and quality of customer service.Strictly comply the stipulated obligations and terms in accordance with signed service level agreements for servicing other functional units within the company (SLA)."
Qualification
BTech