Service Delivery Manager

Tavant Technologies

10 - 20 years

15 - 20 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

cd continuous integration cloud services smtp wan vmware dns it service delivery management ci/cd microsoft azure infrastructure management active directory vpn firewall network support devops infrastructure support lan aws azure active directory it infrastructure dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Infrastructure Technical Service Delivery Manager

Overall experience of 15+ years with minimum of last 5+ years in the role of Service Delivery Manager role, Strong understanding on IT Infrastructure technologies like M365,Networking, Backup, VMware, Azure Active Directory & AWS

Should have handled Infrastructure service delivery engagements in both staffing and managed services model

Roles and Responsibilities

Manage day-to-day operations of service delivery, ensuring timely completion of projects and tasks
Drive Automation initiatives and participate in solutioning and propose technology solution to the customer
Client relationship management and communication skills
Manage a team
- Supporting heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data centre
- Supporting Microsoft 365 workloads Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management.
- Supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems.
- Supporting network infrastructure (WAN/LAN, firewalls, VPNs)
- Supporting Public Cloud & CI/CD
Good understanding of cloud infrastructure technologies like AWS/Azure and methodologies like agile and DevOps
Project Management skills is a Plus

Other Mandatory Requirements

5 Days working from Office

Shift timings - 6:00 PM - 2:30 AM IST

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