Service Delivery Manager Product Quality Testing

As a Quality Engineering & Testing Manager in a managed service model, your role will involve the following responsibilities: - Taking end-to-end accountability for a global Product Quality Testing service with over 500 resources across various geographies. - Owning SLA performance, client engagement, governance, and driving continuous improvement through innovation. - Serving as the single point of accountability between clients, leadership, and support teams. - Developing and implementing test strategies encompassing manual, automation, performance, and security testing; focusing on scaling automation adoption for enhanced efficiency. - Managing escalations, Root Cause Analysis (RCA), corrective/preventive actions, and defect resolution processes. - Delivering operational dashboards to track KPIs, release readiness, defect trends, automation Return on Investment (ROI), and productivity metrics. - Supporting commercial activities including scope changes, Statement of Work (SOW) amendments, renewals, billing, and responding to Request for Proposal/Information (RFP/RFI). - Leading a team comprising Test Managers, Architects, Automation Leads, Project Management Office (PMO) professionals, and IT support staff. Qualifications Required for this role: - A total of 20+ years of experience in IT Services organizations. - Demonstrated ability to scale and optimize delivery teams within large managed services setups. - Profound expertise in the software testing lifecycle covering manual, automation, performance, and security testing. - Strong background in automation frameworks and experience in scaling automation adoption. - Exposure to clients in the product/platform domain including mobile, AI, and smart device testing. - Certifications in ITIL, PMP/Prince2, ISTQB Advanced, and Gen AI. - Previous experience in the Hi-Tech, Products & Platforms sector. Tools & Technologies familiarity: - Test management tools: JIRA, Azure DevOps (ADO), TestRail. - Automation tools: Selenium, Playwright, Appium, Power Apps. - Reporting tools: Power BI.,