16 - 20 years
30 - 35 Lacs
Posted:7 hours ago|
Platform:
Hybrid
Full Time
The Service Delivery Manager is responsible for end-to-end operational governance, service performance, stakeholder engagement, and delivery assurance for Desktop Application Support services. The SDM ensures that service levels, quality metrics, compliance, and customer expectations are consistently met. The role drives continuous improvement, oversees cross-functional coordination, manages escalations, and ensures seamless execution of all service activities across application lifecycle, support, packaging, deployment, and compliance areas.
Required Technical & Domain Skills Strong understanding of End User Computing (EUC), desktop applications, packaging workflows, and deployment technologies (Intune, SCCM). Familiarity with ITSM processes (Incident, Change, Problem, Service Request). Knowledge of compliance frameworks, vulnerability management, and patching governance. Ability to analyze service metrics, operational trends, and automation opportunities. Management & Leadership Skills Excellent stakeholder management and communication skills. Proven experience in managing multi-functional delivery teams. Strong presentation skills for reviews with senior management and business stakeholders. Ability to manage escalations, negotiate priorities, and influence decision-making.
Manpowergroup Services India
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