Service Delivery Manager

As a Service Delivery Manager at Clearwaters, you will be responsible for establishing and maintaining strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction. Your main responsibilities will include: - Planning and overseeing accurate daily reporting support and service for clients, ensuring quality servicing, adherence to SLAs, and operational performance in line with SOPs. - Coordinating and executing resolution of service incidents and escalation of technical issues. - Managing Client Engagement Model & client health reporting, including planning and leading remote and in-person client engagement meetings and driving platform usage. - Providing client training on best practices around daily operational & trading support using Clearwater and advising how to leverage new features and enhancements. - Developing client relationships and expanding network at those organizations, understanding client business and product needs. - Providing guidance and mentorship to Analysts in the team. To excel in this role, you should have: - Working knowledge of financial services and investment accounting. - Working knowledge of structured products, derivatives, fixed-income securities, etc. Preferred. - Proactive approach to seeking out solutions and expertise. - Ability to execute in a fast-paced and sometimes ambiguous environment. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. Qualifications required for this role include: - Bachelor's degree in accounting or similar field, or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. - 3+ years of relevant experience. Overall, as a Service Delivery Manager at Clearwaters, you will play a crucial role in providing valuable insights to empower clients to optimize their investment operations, ensuring client satisfaction and driving business growth.,