Service Delivery Executive - Chandigarh

As a Team Leader, your role will involve handling a team of 3-4 members and overseeing Service Centres/ Call load. You will be responsible for the regular review of open complaints, ensuring response time and closure as per SLAs. Your key responsibilities will include: - Achieving Revenue generation targets - Ensuring Preventive Maintenance adherence and auditing the quality of Service regularly - Maintaining Customer i-base hygiene and updating end-user data in the system - Driving customer engagement and high Customer Satisfaction Index (CSI) - Building strong relationships with Customers by ensuring timely maintenance and addressing concerns proactively - Ensuring timely submission and processing of Invoices of Channel Partners, return of defective spares, warranty, and other claims settlement - Providing competitors and market feedback to HQ - Implementing systems and processes at all channel partners No additional details about the company were provided in the job description.,