Service Coordinator

Nymbioz Biotech Pvt Ltd

2 years

1 - 3 Lacs

Bengaluru Karnataka

Posted:1 month ago| Platform: SimplyHired logo

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Skills Required

Microsoft Office Bachelor's degree Business Administration In-person Communication skills Time management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a well-organized and proactive Service Coordinator to join our team at Nymbioz Biotech Pvt Ltd in JP Nagar, Bangalore. This role is responsible for managing service requests, coordinating engineers' schedules, and ensuring timely communication between customers and the service department.

Key Responsibilities:

Coordinate and schedule service visits for field engineers based on customer requirements and urgency.
Maintain accurate records of service calls, job completion, and customer feedback.
Act as the primary point of contact for customer service inquiries, ensuring prompt resolution and follow-up.
Track and manage service complaints, warranty issues, and AMC support.
Prepare service reports, daily schedules, and assist in generating monthly performance data.
Liaise between the service team, sales team, and logistics to ensure smooth workflow.
Maintain inventory records for service-related parts and tools.

Job Requirements:

Minimum qualification: Graduate in any discipline (B.Com, BBA, or similar).
1–2 years of experience in service coordination, customer support, or operations.
Proficiency in MS Office and service management tools (ERP/CRM is a plus).
Excellent communication, time management, and multitasking skills.
Ability to handle customer interactions professionally and calmly under pressure.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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