Service Coordinator

Company Description

Kruti Comp. India Pvt. Ltd. specializes in the integration of IT Infrastructure Solutions into business environments. The company offers a comprehensive range of products and services including Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. Our solutions are designed to enhance business operations and efficiency.

Role Description

This is a full-time, on-site role located in Bengaluru for a Service Coordinator. The Service Coordinator will be responsible for managing service requests, coordinating with different departments, ensuring timely resolution of issues, and maintaining customer relationships.

We are seeking a person with 0-3 years of experience as a customer care representative who helps our customers to get the required assistance. The Service Coordinator will bridge the gap and serve as a point of contact between our esteemed customers and support engineers.

Key Responsibilities:

• Act as the primary point of contact for customers service calls, providing timely and accurate responses.
• Assess customers technical support needs.
• Maintaining and tracking the service records.
• Coordinate with internal teams to address customer needs and ensure seamless service delivery.
• Collaborate with the team members to identify process improvements and enhance customer service strategies.
• Evaluating our services and helping to identify areas of improvement.
• Ensure customer satisfaction (CSAT) by regularly following up with the customers about the service delivery.
• Support the onboarding of new customers by providing guidance and resources
• Resolve basic technical issues over email/call/remote support.
• Periodically prepare and present service record reports.

Skills & Competencies Required:

• Excellent communication is crucial for interacting with customers.

• Basic problem-solving skills and a customer-centric mindset.
• Quick Learner, Self-motivated & confident.

• Knowledge on Call management systems.

• Microsoft Office Suite.

• Basic understanding of data entry and record-keeping practices.

• Time management.

• Multitasking.

Qualifications:

• Any Graduate.
• Having at least 0-3 years of experience as a customer care representative. Relevant experience in the IT infrastructure industry is a plus
• Excellent verbal and written communication skills.