Company Description Kruti Comp. India Pvt. Ltd. specializes in integrating IT Infrastructure Solutions into business environments. Our comprehensive offerings include Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. We aim to provide solutions that enhance productivity and operational efficiency. Our expertise spans across various IT domains, ensuring tailored solutions for diverse business needs. Role Description We are seeking a Level 2 (L2) IT Support technician with 2-3 years of experience in providing technical assistance, troubleshooting complex issues, and collaborating with Level 3 teams for resolution. This is a full-time role located in Bengaluru. The L2 Field Engineer will be responsible for providing technical support, troubleshooting, and system administration. It requires commuting and traveling to customer locations. Key Responsibilities: Troubleshooting and Problem Solving: L2 support investigates and resolves complex technical issues related to software, hardware, and network systems. Escalation Management: They receive and manage escalated tickets from L1 support, ensuring timely and effective resolution. Collaboration: L2 support engineers work closely within the support team and with other teams as well. System Configuration: They will be involved in configuring systems, applications, and user accounts. Documentation: They document their troubleshooting steps, analysis, and solutions for future reference and knowledge sharing. Knowledge Base Development: L2 support will contribute to building and maintaining the knowledge base for the support team to utilize. Root Cause Analysis: They may delve into the root cause of issues to prevent recurrence. Training and Guidance: L2 support provides training and guidance to new joinees in the team. Skills & Competencies Required: Technical: Windows Operating Systems (Client and Server) Virtualization (Hyper-V, VMWare, among others) Networking protocols (TCP/IP, DNS, DHCP etc.) Basic scripting (PowerShell) Linux Operating Systems (Ubuntu, CentOS, RHEL) L2 support requires a strong understanding of IT systems, including hardware, software, and networking concepts. Soft Skills: Problem-Solving Skills - They should be proficient in diagnosing and resolving complex technical issues. Communication Skills - Effective communication is crucial for interacting with both technical and non-technical customers. Analytical Skills - Having analytical skills to identify the root cause of problems is a plus. Customer Service Skills - They should be able to provide excellent customer service while resolving issues. Strong interpersonal skills with a positive attitude. Quick Learner, Self-motivated, confident & excellent communication. Result Oriented. Qualifications: A Bachelor's degree in Computer Science, Information Technology, or a related field is desirable. Having at least 1-4 years of experience in providing support to customers. Certifications like CompTIA A+, Network+, CCNA, or Microsoft certifications are an added advantage.

Company Description Kruti Comp. India Pvt. Ltd. specializes in the integration of IT Infrastructure Solutions into business environments. The company offers a comprehensive range of products and services including Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and Managed Services. Our solutions are designed to enhance business operations and efficiency. Role Description This is a full-time, on-site role located in Bengaluru for a Service Coordinator. The Service Coordinator will be responsible for managing service requests, coordinating with different departments, ensuring timely resolution of issues, and maintaining customer relationships. We are seeking a person with 0-3 years of experience as a customer care representative who helps our customers to get the required assistance. The Service Coordinator will bridge the gap and serve as a point of contact between our esteemed customers and support engineers. Key Responsibilities: Act as the primary point of contact for customers service calls, providing timely and accurate responses. Assess customers technical support needs. Maintaining and tracking the service records. Coordinate with internal teams to address customer needs and ensure seamless service delivery. Collaborate with the team members to identify process improvements and enhance customer service strategies. Evaluating our services and helping to identify areas of improvement. Ensure customer satisfaction (CSAT) by regularly following up with the customers about the service delivery. Support the onboarding of new customers by providing guidance and resources Resolve basic technical issues over email/call/remote support. Periodically prepare and present service record reports. Skills & Competencies Required: Excellent communication is crucial for interacting with customers. Basic problem-solving skills and a customer-centric mindset. Quick Learner, Self-motivated & confident. Knowledge on Call management systems. Microsoft Office Suite. Basic understanding of data entry and record-keeping practices. Time management. Multitasking. Qualifications: Any Graduate. Having at least 0-3 years of experience as a customer care representative. Relevant experience in the IT infrastructure industry is a plus Excellent verbal and written communication skills. Show more Show less