Service Coordinator

Company Description

J P Sales Corporation is an established company specializing in Cost Effective IT & Power Solutions. With a focus on excellent quality products and services, we have a strong record of customer satisfaction. We prioritize customer requirements and offer competitive prices.

Role Description

This is a full-time on-site role for a Service Coordinator at J P Sales Corporation in Dehradun. The Service Coordinator will be responsible for day-to-day service coordination tasks, including managing operations, providing customer service, and ensuring effective communication.

Qualifications & Skills

• Service Coordination, Operations Management, and Customer Service skills

Strong interpersonal and communication skill

• Client Communication:

  Serve as the primary point of contact for clients, addressing inquiries and explaining available services.

• Scheduling & Coordination:

  Arrange service appointments, dispatch technicians, and align staff availability with client needs.

• Service Delivery Oversight:

  Monitor progress, ensure timely completion, and follow up with clients to confirm satisfaction.

• Issue Resolution:

  Handle complaints, escalate problems when necessary, and provide solutions to service-related challenges.

• Record Keeping:

  Maintain detailed records of service requests, client interactions, and outcomes.

• Team Support:

  Provide training and guidance to service staff to uphold quality standards.

• Continuous Improvement:

  Identify areas for service enhancement and contribute to policy/procedure development.

• Compliance:

  Ensure adherence to company policies, budgets, and regulatory requirements.

• Education:

  High school diploma required; associate or bachelor’s degree preferred.

• Experience:

  Prior experience in service coordination, customer service, or administrative roles is advantageous.

• Technical Skills:

  Familiarity with scheduling tools, office software, and industry-specific systems.
• Problem-solving mindset with attention to detail
• Customer-focused attitude and ability to multitask under pressure

Relevant skills and qualifications that would be beneficial include experience in the IT and Power Solutions industry, knowledge of cost-effective solutions or technologies, and a bachelor's degree in a related field.