Service Coordinator

Job Description

Job description The Service Coordinator should assess the IT service needs of clients and link them to the appropriate resources and providers. He/She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues. He should clear the calls within the specified TAT. Responsibilities: Customer Management Handle and resolve customer complaints/inquiries via mail or phone or Software in a timely and accurate manner. Maintain a database of customer service orders and invoicing records. Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied Maintains quality service by establishing and enforcing organization standards. Providing service quotations Follow up with service vendors Reports generation on a weekly basis Booking warranty calls and tracking replacements. Complete tracking from call landing to call closing. Mail reply to service concerns through Outlook, Job sheet and DC maintenance Cash entries in the note. ( Walk in customers) Male Person Required IT Similar Industries background is a must Team Management skills Review to be done on a weekly basis by the Service Head, on the below-mentioned criteria Online documentation of enquires Review on monthly achievement - target VS actuals Reduction in repeated escalation on the serviced units Reduced errors in quality check TAT in closing the calls. HR Contact: 7845764900 / 7708110473 Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Leave encashment Schedule: Fixed shift Work Location: In person Speak with the employer +91 7845764900