Service Coordinator

You will be joining Daenyx Appliances, a reputable company situated in Noida, Uttar Pradesh, India. Specializing in top-notch home appliances tailored to meet the demands of modern households, our primary objective is to elevate the daily living standards of our clientele through the provision of dependable and cutting-edge products. Daenyx Appliances prides itself on being a reliable and innovative brand that prioritizes customer satisfaction, firmly establishing itself as a trusted name within the home appliance sector. **Role Overview:** As a Service Coordinator in this full-time hybrid position, you will play a crucial role in overseeing service requests, liaising with service teams, and ensuring prompt resolution of customer concerns. Your responsibilities will encompass managing operational activities, upholding service records, and enhancing overall customer service interactions. While the position is based in Faridabad, some flexibility for remote work is feasible to maintain a healthy work-life balance. **Key Responsibilities:** - Oversee service requests and ensure timely resolution of customer concerns - Liaise with service teams to coordinate and prioritize service activities - Manage operational activities related to service coordination - Maintain accurate service records and update service management software - Enhance overall customer service interactions to drive customer satisfaction **Qualifications Required:** - Proficiency in Service Coordination and Operations Management - Adept Interpersonal Skills and prior experience in Customer Service - Strong Communication capabilities and exceptional organizational prowess - Ability to juggle multiple tasks efficiently - Familiarity with service management software and tools - Background in the home appliance industry would be advantageous - Bachelor's degree in Business Administration, Operations Management, or a related field preferred to ensure a strong foundational knowledge for this position,