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Wallem Group
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Service Coordinator

Service Coordinator

Wallem Group

2 - 6 years

0 Lacs

maharashtra

Posted:20 hours ago| Platform: Shine logo

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Skills Required

preparing quotations managing service contracts coordinating assignments supervising drafting service reports preparing service documentation packages maintaining service database records processing advice notes processing time sheets processing expense claims creating files allocating numbers preparing sending service documentation invoices monitoring shipment retrieval of hire equipment collaborating with service managertechnical manager collaborating with spares coordinator issuing service reports certificates monitoring spare parts assisting ac

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Department Assistant, your role involves supporting the Service Manager in the day-to-day operations of the department. Your key responsibilities and accountabilities include: - Preparing quotations - Managing service contracts - Coordinating job assignments - Supervising the Service Administrator when necessary - Drafting service reports - Preparing service documentation packages for Service Engineers Additionally, you will be responsible for: - Maintaining and updating service database records - Processing Advice Notes, Time Sheets, and Expense Claims - Creating new job files and allocating job numbers - Preparing and sending service documentation and invoices to customers - Monitoring the shipment and retrieval of hire equipment You will collaborate with the Service Manager/Technical Manager for technical queries and with the Spares Coordinator for material cost inquiries. Issuing Service Reports and Certificates to customers upon service completion, monitoring spare parts identified during service visits, and assisting the Accounts department in preparing draft invoices and credit notes are also part of your responsibilities. In addition, you will: - Track upcoming service renewals within a 3-month window - Maintain the department's holiday database - Coordinate engineer travel arrangements - Perform any other reasonable administrative duties as assigned Your role will also involve closing out work orders once Sales Invoices are issued and informing the Service Manager of any relevant updates or issues. Overall, as a Service Department Assistant, your contribution is crucial to ensuring the smooth operation and efficiency of the Service Department, thereby supporting the overall success of the team.,

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Service Coordinator