service coordinator b.tech ,b.E (Dahisar)

mail:- info@naukripay.com
Fastest growing company representing various MNC Companiesfrom Europe/USA. Having interest in the field of Power & Energy & Oil/ Gas. Having wide customer base including State Electricity Boards, Power Plants, Refineries, Shipyards, Hospitals, Railways and so on. JOB DESCRIPTION/ RESPONSIBILITIES SERVICE COORDINATOR: JOB DESCRIPTION AND RESPONSIBILITIES 1) To Independently handle Emails/ Drafting. 2) Coordinate with clients to confirm site readiness, access, and job requirements. 3) Schedule and assign service jobs to field engineers based on priority and availability. 4) Track and monitor daily progress of service jobs, and update internal systems accordingly. 5) Prepare and maintain service reports, job sheets, and customer feedback. 6) Routine follow up with the customer. 7) Ensure customer satisfaction through timely and professional communication. 8) Assist in preparing service quotations and job completion certificates. 9) Follow up on service reports to ensure timely submission by engineers. 10) Communication with customers for delay in supply. 11) Coordinating with customers for pre and post-dispatch formalities. (Dispatch details to customer and forwarder details to get) 12) Handle customer complaints or escalate issues to the Service Manager as needed. DESIRED PROFILE OF THE CANDIDATE • Preferably a Electrical Engineer having experience of service coordinator or fresher’s. • Knowledge in the field of AUTOCAD and any automation design software, VISIO software will be added advantage. Good Presentation & Demonstration Skill. • Fluent English & Pleasant Personality • Effective Communication Skill • Smart, Healthy, Hard Working, Punctual & Honest. • Extremely Focused & Result Oriented • Independent & Self Motivated Decision Making Skill, Completely Responsible Basic understanding of electrical systems or service processes is a plus MIN EXPERIENCE Fresher MAX EXPERIENCE 2 Years SALARY (Annual CTC) As per profile/ ability of the candidate. 2 to 3.5 LPA as per the strengths & commitment of the respective candidates. EDUCATION QUALIFICATION B.E/B.Tech/Diploma in Electrica