Service Contract Coordinator

As a post sale service contract coordinator, your role involves being the primary point of contact for tracking, monitoring, and processing service contracts. You will be responsible for providing front-end data entry support to a professional customer service department, setting up client service contracts, analyzing and updating service contracts, purchasing sub-coverage for equipment, processing a high volume of service contracts daily, scanning and uploading support documents and client profiles, validating contract information, investigating errors, interfacing with manufacturer sites, and entering preventive maintenance service details. Additionally, you may be assigned other duties as needed. Key Responsibilities: - Provide front-end data entry support to a professional customer service department - Set up client service contracts and update them on a corporate computer system - Purchase sub-coverage for equipment - Process a high volume of service contracts daily - Scan and upload support documents and client profiles - Validate all contract information and investigate any errors - Interface with manufacturer sites and enter preventive maintenance service details Qualifications Required: - Minimum of a high school diploma or equivalent - Minimum 2-3 years of similar service contract support experience preferred - Demonstrated experience utilizing company intranet CRM and Salesforce is a plus In the working environment, you will be operating in a professional office setting using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work environment is generally moderate in noise level, with inter-office conversations and computer/printer sounds. For physical requirements, you will be expected to sit, walk, and stand, communicate both in person and by telephone, and use hands repetitively to operate standard office equipment. This role does not have any direct reports, and AVI-SPL reserves the right to alter work hours and work location as needed.,