Job
Description
As a candidate for the position, your responsibilities will include: - Handling AMC / CAMC / Spares offers and follow-up. - Booking spares and service orders such as AMC/CAMC/VAP/Per day in the system and ensuring accurate entry of planned visit dates according to the billing and visit plan requirements. - Assigning engineer calls and ensuring timely closure to maintain MTTR/pm billing plan as per the online service calendar. - Maintaining the Complaint Register, assigning calls based on priority/urgency, and maximizing visits while minimizing travel. - Following up on outstanding and commercial forms, updating them on Google Drive, and reconciling statements frequently for TDS and other deductions entries. - Arranging logistics for materials/tools. - Scheduling service engineers with consent/approval by TSE/Service executive and reporting into TSE. - Sending Complaint Closure Emails. - Communicating regarding Commissioning, Spares Orders, Warranty/CAMC Requests, OA for AMC/CAMC. - Coordinating and executing activities through vendors, including internal documentation. - Performing administrative work such as daily attendance, TA bills, and related tasks. - Collecting Service Reports, acting on spare requirements, VAP needs, and discussing with TSE/CSE if necessary. - Handling Return Orders and collecting defectives to send to the factory. - Maintaining an Enquiry Board for easy segregation of Service, Spares, and VAP enquiries. - Generating spare leads with TSE and forwarding them to the executive. - Executing billing for spares/AMC/VAP with the factory. In addition to the job responsibilities, the company offers benefits such as health insurance and provident fund. The work location is in person. Please note that this is a full-time job opportunity. As a candidate for the position, your responsibilities will include: - Handling AMC / CAMC / Spares offers and follow-up. - Booking spares and service orders such as AMC/CAMC/VAP/Per day in the system and ensuring accurate entry of planned visit dates according to the billing and visit plan requirements. - Assigning engineer calls and ensuring timely closure to maintain MTTR/pm billing plan as per the online service calendar. - Maintaining the Complaint Register, assigning calls based on priority/urgency, and maximizing visits while minimizing travel. - Following up on outstanding and commercial forms, updating them on Google Drive, and reconciling statements frequently for TDS and other deductions entries. - Arranging logistics for materials/tools. - Scheduling service engineers with consent/approval by TSE/Service executive and reporting into TSE. - Sending Complaint Closure Emails. - Communicating regarding Commissioning, Spares Orders, Warranty/CAMC Requests, OA for AMC/CAMC. - Coordinating and executing activities through vendors, including internal documentation. - Performing administrative work such as daily attendance, TA bills, and related tasks. - Collecting Service Reports, acting on spare requirements, VAP needs, and discussing with TSE/CSE if necessary. - Handling Return Orders and collecting defectives to send to the factory. - Maintaining an Enquiry Board for easy segregation of Service, Spares, and VAP enquiries. - Generating spare leads with TSE and forwarding them to the executive. - Executing billing for spares/AMC/VAP with the factory. In addition to the job responsibilities, the company offers benefits such as health insurance and provident fund. The work location is in person. Please note that this is a full-time job opportunity.
