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Rarr Technologies
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Service Cloud (Omni Channel)

Service Cloud (Omni Channel)

Rarr Technologies

5 - 10 years

|

7 - 12 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Supervisor Sales Cloud Routing Customer support Management Monitoring Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Configure and manage
Salesforce Service Cloud
for case management and customer support
Set up and optimize
Omni-Channel routing
(queue-based and skill-based)
Ensure seamless handling of customer interactions across channels (chat, email, phone, social)
Collaborate with support teams to define routing rules, agent capacity, and presence statuses
Monitor performance using
Omni Supervisor
and improve agent productivity
Integrate Service Cloud with other Salesforce modules and third-party tools

Required Skills:

Strong knowledge of
Salesforce Service Cloud
Experience with
Omni-Channel setup and routing logic
Familiarity with
case management, queues, skills, and presence configurations
Understanding of
Lightning Experience
and
console apps

Salesforce Service Cloud, Omni Channel, Salesforce Sales Cloud

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Rarr Technologies

Rarr Technologies

Information Technology

San Francisco

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