Service Assurance Solution

The Company

India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator.

The Job

We are seeking a highly motivated and experienced 4-15 Years -Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain. The ideal candidate will be instrumental in translating complex business needs into robust, scalable, and innovative technical solutions, ensuring end-to-end design and successful implementation.

Must have:

1. Designing comprehensive end-to-end solutions that align with business objectives, architectural principles, and industry best practices like eTOM and ITIL.

2. Should have strong understanding and experience of end-to-end workflows in Telecom OSS area Service assurance (FCAPS). Knowledge of BSS is a plus.

3. Solid experience in designing ITSM (Service Management), Network fault and performance monitoring, diagnostic solutions.

4. Ability to design end-to-end telecom service assurance solutions, complemented by working knowledge of industry-leading tools such as ServiceNOW, BMC, SMARTS, or SevOne to support solution integration and operational efficiency

5. Should be able to interact with business / product owners to understand the requirements, define user stories, and explain the same to technical teams.

6. Experience working in Agile/Scrum environments, including participation in sprint planning, daily stand-ups, and backlog refinement while exposure to tools like Confluence, JIRA for tracking, monitoring, reporting user stories / tickets is nice to have

7. Understanding Telecom B2B, B2C, B2B2C, MVNO, Wholesale and IOT customer segment is required.

8. Familiarity and experience of Consumer, Enterprise and Wholesale Telcom products and services.

9. Familiarity and understanding of IT architecture and experience with integration frameworks like ESB, SOAP/REST, APIs etc.

10. Experience in creating HLD and LLD documents

Your Profile

Desired domain skills

1. Strong understanding of both traditional and modern telecom technologies, including but not limited to Voice (TDM, ISDN, SIP, VoIP), Data (MPLS, SD-WAN, Internet), Access Networks (Fiber, Wireless), and Unified Communication platforms. Exposure to Cloud-based communication services, Security protocols, and IoT connectivity will be a plus.
2. Familiarity with industry-standard telecom frameworks such as TM Forum's Open Digital Architecture (ODA), eTOM (Enhanced Telecom Operations Map), and SID (Shared Information/Data Model), TNA, ITIL, IEEE, etc.
3. Should have experience in defining the process, solution design, business requirements and system requirements in one or more areas of Telecom process - Service Assurance
4. Should be able to prepare, analyze and review proposals from internal teams, be able to provide appropriate solutions to problems, and make day-to-day decisions to run the client projects
5. Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements
6. Analyze the problem faced by the customer, participate in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements
7. Candidates should possess Good Communication & Client- interfacing skills.
8. Knowledge of at least one key aspect of telecom service assurance, such as proactive fault management, performance monitoring (KPI/KQI analysis), or service quality management (SLA compliance) is desirable for the role
9. Awareness of cloud-native principles and architectures as they apply to telecom solutions and operations (e.g., microservices, containerization)
10. Awareness in the latest and emerging trends of technology and digital transformations in telecom – latest trends, implementation of AI/ML and its use cases on the service assurance, Cybersecurity in telecom, Quantum technologies application in the futurization of the networks and its security