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AMERICAN EXPRESS
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Service Assurance Engineer I

Service Assurance Engineer I

AMERICAN EXPRESS

6 - 10 years

8 - 12 Lacs

Chennai

Posted:3 hours ago| Platform:

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Skills Required

Automation Application support Linux Finance VOIP Perl SIP Troubleshooting Unix shell scripting Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We re looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.
This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications.
Qualifications

BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE.
Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect.
Good understanding of VoIP, SIP protocols and telephony infrastructure.
Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues.
Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic.
Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse).
Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer.
Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting.
Strong understanding of TCP/IP, SIP and RTP.
Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
Knowledge on Unix shell scripting, PERL or Python programming is preferred
Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
Hands on experience on configuring Splunk, Grafana dashboards, etc.
Good understanding of Linux OS internals, performance tools, Core commands, security etc.
Exposure to enterprise platform migration from dedicated to cloud environment is preferred

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AMERICAN EXPRESS

Financial Services

New York NY

10001 Employees

304 Jobs

Key People

Stephen Squeri

Chairman and Chief Executive Officer
Jeffrey C. Campbell

Chief Financial Officer
Anna Marrs

President of Global Commercial Services
Rachel E. A. McGreal

Executive Vice President, General Counsel

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Service Assurance Engineer I