Service Assistant

0 - 1 years

0 Lacs

Posted:2 days ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Requirements:
1) Fresher or 1 year experience2) Bachelor's degree in instrumentation or electrical field

Roles & Responsibilities

1. Customer Support

o Greet and assist customers (in person, phone, or email).

o Record service requests, complaints, and feedback.

2. Documentation & Reporting

o Maintain service logs, job cards, and checklists.

o Update customer service records in ERP/CRM/software.

3. Coordination

o Assist service engineers with tools, spares, and materials.

o Ensure timely dispatch and tracking of service-related items.

4. Administrative Tasks

o Prepare quotations, invoices, and service-related documents.

o Maintain files, service agreements, and calibration certificates.

5. Follow-Up & Feedback

o Confirm job completion with customers.

o Collect customer feedback and escalate unresolved issues.

o Ensure high customer satisfaction and repeat business.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Required)

Location:

  • Ambernath, Maharashtra (Required)

Work Location: In person

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