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JLL
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Service Ambassador

Service Ambassador

JLL

0 years

2 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

facility operations compliance requirements contract negotiations vendor management safety regulations

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Facility Management (50%)

Vendor & Contract Management:

Manage vendor relationships and service contracts for cleaning, security, landscaping, pest control, and specialized services
Monitor service level agreements (SLAs) and ensure compliance with performance standards
Conduct regular vendor performance reviews and implement continuous improvement initiatives
Negotiate contract renewals and cost optimization opportunities

Safety & Compliance:

Ensure adherence to health, safety, and regulatory requirements

Consumables Tracking:

Keeping track of all consumables (Housekeeping, Pantry, Technical, etc.)

Employee Meals & Event Management:

Taking care of employee meals and any other events to be organized.

Budget Control:

Monitor office expenses and implement cost-saving measures

Service Ambassador (50%)

Reports to: [Appropriate supervisor title]Job Summary: The Experience Ambassador is responsible for creating exceptional experiences for guests, clients, or customers. This role focuses on ensuring high levels of satisfaction, addressing needs proactively, and embodying the company's values in every interaction.Key Responsibilities:Greet and welcome guests in a professional and friendly mannerAnticipate and respond to guest needs and requests promptlyProvide information about services, facilities, and local attractionsManage guest inquiries and complaints, ensuring timely resolution

Collaborate With Other Departments To Enhance Guest Experiences

Maintain a clean and organized environmentAssist with special events and programs as neededCollect and act on guest feedback to improve servicesEnsure compliance with safety and security proceduresStay updated on company policies and offerings

Required Qualifications

Education

Bachelor's degree

Experience

Upto 5 years of experience in facility management and/or transportation operations
Experience with vendor management and contract negotiations
Knowledge of facility operations, safety regulations, and compliance requirements

Soft Skills

Excellent Spoken and written communication skills is mandatory
Commitment to delivering exceptional customer experiences aligned with JLL's service standards
Excellent written and verbal communication skills for stakeholder engagement at all levels
Strong problem-solving skills with data-driven decision-making capabilities
Leadership and team coordination capabilities
Meticulous approach to quality control and process improvement

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Chicago Illinois

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Service Ambassador

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities

Facility Management (50%)

Vendor & Contract Management:

Safety & Compliance:

Consumables Tracking:

Employee Meals & Event Management:

Budget Control:

Service Ambassador (50%)

Collaborate With Other Departments To Enhance Guest Experiences

Required Qualifications

Education

Experience

Soft Skills

More Jobs at JLL