Service Advisor

Position Overview

Service Advisor

Key Responsibilities

• Act as the main liaison between customers and the service department, ensuring clear communication and understanding of service needs.
• Plan and strategize service appointments to optimize workflow and enhance customer satisfaction.
• Conduct vehicle testing and diagnostics to accurately assess service requirements.
• Provide expert advice and recommendations to customers regarding vehicle maintenance and repairs.
• Resolve customer complaints and issues promptly, utilizing strong problem-solving skills.
• Maintain detailed records of customer interactions, service history, and follow-up actions.
• Collaborate with technicians and other team members to ensure timely and efficient service delivery.
• Stay updated on automotive trends and technologies to provide informed recommendations to customers.

Qualifications

The ideal candidate will possess the following qualifications:

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Strong ability to plan and strategize effectively to meet customer needs and enhance service efficiency.
• Excellent communication skills, both verbal and written, to interact with customers and team members.
• Demonstrated problem-solving abilities to address customer concerns and service challenges.
• In-depth knowledge of automotive systems and vehicle maintenance practices.
• Exceptional customer service skills with a focus on building long-term relationships.
• Ability to work collaboratively in a fast-paced, on-site environment.

If you are passionate about the automotive industry and have a knack for providing outstanding customer service, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and making a positive impact in the lives of our customers!