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Tesla Motors
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Service Advisor - Mumbai

Service Advisor - Mumbai

Tesla Motors

1 - 6 years

3 - 8 Lacs

mumbai

Posted:None| Platform:

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Skills Required

retail automobile service advisor manager technology customer service ms office dealer management system servicing automotive power tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

Responsibilities:

Answer Phone Calls, Emails and Drive In s to address any customer concern with the highest level of response and attention

Return missed phone calls, email within shortest possible time

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

Accurately record issues and data into system. Attention to detail critical

Conduct Transactions w/ system; walk customer through correction and provide summary.

Communicate estimated completion time, regular updates and follow through on each customer vehicle.

Coordinate the detail of every vehicle prior to delivery.

Coordinate the delivery time or pick up with each customer.

Follow up with Customer on services provided; ensure they are satisfied with the work performed.

Requirements:

Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

Understanding of basic automotive techniques related to repair and servicing of automobiles

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goals

Dealer Management System(s), Outlook, and MS Office

Associate Degree or certificate in Automotive Technology, preferred

Retail automotive service experience, preferred

Fluency in English and local languages

Work Location: Mumbai

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Service Advisor - Mumbai