Service Advisor

As a Service Advisor at Sai Ford, based in Bhopal, you will play a crucial role in ensuring customer satisfaction by being the primary point of contact for customers. Your responsibilities will include addressing customer queries, scheduling service appointments, and maintaining effective communication throughout the service process. You will coordinate repairs, explain technical information in simple terms, provide aftersales support, and ensure timely completion of services while upholding exceptional customer service standards. Key Responsibilities: - Act as the primary point of contact for customers - Address customer queries and concerns - Schedule service appointments - Coordinate repairs and maintenance services - Explain technical information in a clear and understandable manner - Provide aftersales support - Ensure timely completion of services - Maintain exceptional customer service standards Qualifications: - Strong skills in Customer Satisfaction, Customer-focused Service, and Customer Service - Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly - Experience or knowledge of aftersales and support procedures within the automotive industry preferred - Strong problem-solving abilities, attention to detail, and a commitment to delivering quality service - Prior experience as a Service Advisor, Customer Service Representative, or similar role is an advantage - Ability to manage multiple tasks effectively in a dynamic environment - High school diploma or equivalent required; additional technical certifications or qualifications would be beneficial Please note that the contact number provided for further inquiries is 7974873223.,