Customer Interaction: Greet customers, understand their service/repair requirements, and recommend appropriate solutions.
Service Scheduling: Plan and schedule service appointments, ensuring optimal use of workshop resources and timely delivery of services.
Diagnosis & Consultation: Assist customers in diagnosing vehicle issues and provide clear, transparent information regarding repairs, service costs, and timeframes.
Parts & Accessories Sales: Promote genuine Yamaha parts, accessories, and add‑on services (e.g., extended warranties, upgrades) during the service consultation.
Estimate Preparation: Provide accurate service estimates for labor and parts, explaining all charges to the customer upfront.
Service Coordination: Communicate service requirements and timelines to workshop technicians, ensuring all jobs are executed as per the customer’s needs.
Customer Follow-up: Update customers regularly on the status of their vehicles and notify them once their vehicle is ready for pickup.
Quality Control: Ensure all completed services meet Yamaha’s high standards and customer expectations before delivery.
Invoice & Payment Processing: Prepare invoices, explain billing details to customers, and handle payment processing.
Customer Feedback: Collect feedback from customers post-service to gauge satisfaction and identify areas for improvement.
Record Keeping: Maintain accurate records of services provided, parts used, and customer details for future reference and audits.
Team Collaboration: Work closely with the parts, service technicians, and management teams to ensure smooth operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,941.44 - ₹22,045.57 per month

Benefits:

Cell phone reimbursement
Health insurance

Work Location: In person

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