Service Advisor

0 - 5 years

1 - 3 Lacs

Posted:8 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Greet customers and assess their service needs.
  • Listen to customer concerns regarding their vehicle and document them accurately.
  • Advise customers on necessary repairs, maintenance services, and cost estimates.
  • Coordinate with the service technicians to diagnose vehicle issues and update customers on the progress.
  • Explain service recommendations and answer customer queries.
  • Prepare job cards, maintain service records, and process billing.
  • Ensure timely vehicle delivery and follow up for customer feedback.
  • Promote additional services and products where appropriate.
  • Handle customer complaints and resolve issues professionally.
  • Stay updated with automotive technology and service trends.

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