Service Advisor

Key Responsibilities:1. Customer Handling & Communication

• Greet customers promptly and courteously at the service reception.
• Understand customer complaints, requirements, and record details accurately.
• Prepare job cards with complete information, ensuring clarity on customer concerns.
• Explain estimates, repair details, and timelines to customers.
• Provide regular updates to customers regarding job progress and delivery status.
• Ensure customer satisfaction at vehicle delivery through proper explanation of work done and billing.

2. Workshop Coordination

• Coordinate with technicians and foremen to ensure proper job allocation.
• Monitor job progress and ensure completion within committed timelines.
• Verify the quality of work before delivery and ensure all issues are resolved.
• Ensure proper documentation and adherence to manufacturer guidelines.

3. Billing & Documentation

• Prepare accurate cost estimates and obtain customer approval before starting work.
• Verify spare parts and labor used in the job for billing accuracy.
• Ensure proper invoicing, warranty documentation, and customer signature at delivery.

4. Customer Relationship Management

• Follow up with customers post-service to ensure satisfaction.
• Maintain records of repeat jobs and customer complaints for analysis.
• Promote value-added services, AMC packages, and loyalty programs.
• Aim to achieve high CSI (Customer Satisfaction Index) scores.

5. Performance & Target Achievement

• Achieve monthly targets for labor sales, customer satisfaction, and upselling.
• Coordinate with the Service Manager for productivity and process improvement.
• Attend regular training programs to enhance technical and communication skills.

Key Skills Required:

• Excellent communication and interpersonal skills.
• Strong technical knowledge of vehicles and service procedures.
• Ability to handle customer queries and resolve complaints effectively.
• Computer proficiency (DMS / CRM systems preferred).
• Time management and multitasking abilities.

Qualification & Experience:

• Education: Diploma / B.Tech in Automobile or Mechanical Engineering.
• Experience: Minimum 0–5 years in automobile service operations or customer handling.
• Preferred Industry: Automotive Dealership / Authorized Service Center.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person