Service Advisor

Job Description

Objective: To ensure efficient and effective service operations, customer satisfaction, and smooth workflow between the service department and customers. Daily Responsibilities: Job Card Preparation : Receive tractors for service, create job cards, and assign technicians to the jobs. Customer Interaction : Greet customers, explain the services to be performed, and ensure understanding of timelines and costs. Update Customers : Keep customers informed about the status of their tractors, including any delays or additional work required. Service Quality Check : Ensure all service work is performed according to standard operating procedures and quality standards. Billing : Verify the accuracy of parts and labor costs on the service bill. Ensure proper documentation for warranty claims. Weekly Responsibilities: Service Promotion : Actively promote AMC (Annual Maintenance Contract) plans and additional services (e.g., oil changes, parts replacement). Customer Service Camps : Organize field service camps for maintenance of tractors, especially in rural areas. Complaint Management : Track customer complaints, analyze trends, and work with the workshop manager to improve service quality. Inventory Management : Ensure the timely replenishment of service parts and tools, keeping track of consumption. Job Types: Full-time, Permanent Pay: ₹10,064.05 - ₹24,752.90 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Morning shift Supplemental Pay: Quarterly bonus Yearly bonus Ability to commute/relocate: Ambala, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): RESPONSIBLE AND CREATING CUSTOMER RELATION Work Location: In person