Service Advisor

A service advisor acts as a crucial link between customers and the service department in an automotive or similar setting. Their primary responsibilities include communicating with customers about vehicle issues, coordinating with technicians to determine necessary repairs, and ensuring a smooth service experience. They translate technical jargon into understandable terms for customers and manage the service workflow. Key Responsibilities of a Service Advisor:

• Customer Communication:Greeting customers, understanding their concerns, and explaining recommended services, repair options, and associated costs.
• Technical Coordination:Working with technicians to diagnose issues, determine repair solutions, and provide accurate cost estimates.
• Service Scheduling and Workflow Management:Scheduling appointments, managing service timelines, and ensuring efficient workflow within the service department.
• Customer Relationship Management:Building rapport with customers, addressing their concerns, and ensuring their satisfaction with the service experience.
• Documentation and Reporting:Maintaining accurate records of customer interactions, service details, and financial transactions.
• Quality Assurance:Ensuring that repairs are completed to the required standards and that the customer is satisfied with the outcome.
• Advising on Warranties and Cost Savings:Informing customers about warranty coverage, potential cost savings, and financing options.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Fixed shift

Work Location: In person