Service Advisor

KK HR services

2 years

2 - 3 Lacs

panvel

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

service workflow maintenance documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Greet customers courteously and understand their vehicle service and repair requirements.
Prepare and update job cards accurately with customer concerns and service details.
Coordinate with the workshop team to ensure smooth workflow and timely completion of jobs.
Communicate estimates, repair updates, and delivery timelines clearly to customers.
Ensure all repairs and maintenance are carried out as per Toyota quality standards.
Conduct post-service follow-ups to ensure customer satisfaction.
Maintain proper documentation and service records.
Promote additional services and value-added products when appropriate.
Handle customer complaints professionally and escalate when necessary.

Job Types: Full-time, Permanent

Pay: ₹22,041.68 - ₹26,861.81 per month

Benefits:

Provident Fund

Experience:

Service advisor: 2 years (Required)

Work Location: In person

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