Service Advisor

Key Responsibilities: Customer Interaction: Greeting customers, listening to their concerns about their vehicles, and gathering information about the needed service.  Repair Order Creation: Translating customer needs into detailed repair orders for technicians, specifying the work to be done.  Communication: Clearly explaining the necessary repairs, associated costs, and potential cost savings to customers.  Relationship Building: Developing strong relationships with customers to provide personalized advice on maintenance, repairs, and other services.  Coordination: Working with technicians, parts departments, and other staff to ensure smooth workflow and efficient service delivery.  Upselling: Identifying opportunities to offer additional services or parts that may benefit the customer's vehicle, while respecting their budget and preferences.  Administrative Tasks: Managing service schedules, handling customer inquiries, and providing updates on vehicle status.  Sales Support: Advising customers on options like trading in their vehicle or utilizing warranty protections.  Skills and Qualifications:- Strong Communication: Excellent verbal and written communication skills to interact effectively with customers and technicians.  Customer Service: Ability to provide excellent customer service and build rapport with clients.  Technical Knowledge: Basic understanding of automotive systems and repair processes.  Problem-Solving: Ability to assess vehicle issues and recommend appropriate solutions.  Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain accurate records.  Sales Skills: Ability to effectively communicate the value of services and parts.  Computer Proficiency: Comfortable using computer systems and software for creating repair orders, managing schedules, and communicating with customers. Automotive Service Advisor Job Description - AUTOjobs.com